OpenAI and ServiceNow expand partnership across enterprise workflows
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OpenAI and ServiceNow are widening a partnership that runs in both directions: models and agents moving into ServiceNow, and ServiceNow workflows surfacing inside ChatGPT and Codex.
OpenAI and ServiceNow announced an expansion of their existing partnership, with OpenAI's models and agents being brought into ServiceNow and its enterprise workflows.
The arrangement also works in reverse: ServiceNow workflows will be made available within ChatGPT and Codex, putting ServiceNow's automation surface inside OpenAI's products. Terms, timelines, and which specific models or agents are involved were not detailed in the announcement.
The two companies framed the deal as covering enterprise workflows broadly rather than a single product integration.
Key facts
- • OpenAI and ServiceNow expanded their existing partnership.
- • OpenAI models and agents will run inside ServiceNow.
- • ServiceNow workflows will appear in ChatGPT and Codex.
- • No financial terms or timelines were disclosed.
- • Scope covers enterprise workflows broadly, not one product.
Why it matters
For builders, the bidirectional integration means agents can both act on ServiceNow's system-of-record data and trigger ServiceNow workflows from ChatGPT and Codex, tightening the loop between enterprise tickets/records and AI output. Expect more enterprise AI surfaces where the model layer and the workflow layer are natively connected rather than stitched together via custom integrations.
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